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Call Centre Management at Interbank Call Centre Management at Interbank Group Case Analysis Call centre Management at Interbank Discussion Questions What is the current capacity and capacity utilization of Susan team’s? On the data given ay Exhibit 1 we have on average , 1300,6 required call capacity. This is for Tuesday-Thursday. Based on the Exhibit.
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Call CapacityCapacity Utilization Of Susan TeamвђCurrent CapacityRequired Capacity