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Change Management [pic 1][pic 2][pic 3]TABLE OF CONTENTS 1. Introduction 2. Basic Concept of Change Management 2.1 Change Strategies 2.2 Internal-External Factors Lead to Change 2.3 Pressures for Change 3. Management of Change 3.1Critical Factors for a Successful Change Management 3.2 Reactions to Change 4. Case Study 5. Conclusion References 1. IntroductionChange Management has become one of the most prevalent issues in recent years study in.