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Chick-Fil-A’s Soft-Customer Driven Standards Essay Preview: Chick-Fil-A’s Soft-Customer Driven Standards Report this essay Customer Service: Applied Introduction Chick-fil-A’s Soft-Customer Driven StandardsStudent NameStudent #University of Guelph Humber Amanpreet ChhinaMonday February 26th, 2018Customer Service: Applied Introduction Chick-fil-A’s Soft-Customer Driven StandardsThe article, “Chick-‐fil-‐A is beating every competitor by training workers to say ‘please’ and ‘thank you’ was published.