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It Outsourcing1. IntroductionThis chapter states the problem area (section 1.1) and defines the thesis aim (section 1.2). Section 1.3 describes expected results while section 1.4 describes the thesis target groups. The thesis structure is shown in section 1.5. 1.1 Problem areaIn the current dynamic and information technology (IT)-driven environment, organizations have to stay competitive through.