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Bus 452 – the Empathetic Organization Essay Preview: Bus 452 – the Empathetic Organization Report this essay Matthew Johnson Bus 452 9/30/2011 Article Critique: “The Empathetic Organization” By David Lei and Charles Geer 1. Outline I. Empathetic organizations are different than knowing organizations and learning organizations A. Knowing orginzations place their fondation on rules, procedures.