Evolution of Crm Evolution of CRMPeggy FiliusUniversity of PhoenixCMGT/556Ongart RatchaworapongMarch 16, 2015Evolution of CRMIntroductionCustomer Relationship Management (CRM) is the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifestyle. The main goal is to improve business relationships with customers, assisting in customer retention and driving sales.
Essay On Customer Interactions
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How E-Commerce Companies Are Redefining the Scope of Crm? Essay Preview: How E-Commerce Companies Are Redefining the Scope of Crm? Report this essay [pic 1]Customer relationship ManagementAssignment PG20150449Rohit jalanQ. How E-commerce companies are redefining the scope of CRM?Ans. To understand the effect of E-commerce first we need to understand what Customer Relationship Management (CRM) is.”.
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