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Case Study of Upm-KymmeneEssay Preview: Case Study of Upm-KymmeneReport this essayQuestions ITotal quality management, TQM, is according to Blocher et.al., defined as “the unyielding and continuous effort by everyone in the firm to understand, meet, and exceed the expectations of customers” (2012, p.711). The TQM often increases the functionality, reliability and the durability of a.