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The Balanced Scorecard – Measures That Drive Performance The Balanced Scorecard-Measures that Drive PerformanceRobert S. Caplan and David P. NortonIntroduction In the January-February 1992 Issue of the Harvard Business Review, Robert Caplan and David Norton revealed the results of a years’ worth of research using 12 companies at the leading edge of performance as the.
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Balanced ScorecardDavid NortonDrive PerformanceIssue Of The Harvard Business Review