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Total Quality Management and Organizational Development Total Quality Management and Organizational DevelopmentSheila GawneWebster UniversityFall 1 2015 HRDV 5630Organizational Development and ChangeABSTRACTThe purpose of the research was to compare and contrast Total Quality Management (TQM) and Organizational Development (OD). TQM is a business philosophy based on customer satisfaction through quality orientation of the entire organization. (Madar,.