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Call Centre Management – Essay – namirah Search Essays Sign up Sign in Contact us Tweet Index /English Call Centre Management ICA 1 Contact Centre ManagementIVR – The secret to great customer service?Namirah Abdulah/13A781N[pic 1]SummaryThis report is a critical analysis on the effectiveness of IVR (Interactive Voice Response) in a customer service perspective. The author.
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Customer Service PerspectiveEffectiveness Of IvrGreat Customer ServiceRoutes Calls