Essay On First Half2010 Augustcourse

Fault Rectification Process of Suntel Limited Fault Rectification Process of Suntel LimitedIndividual AssignmentByW. D. L. S. Weerasekera (2009/MBA/WE/53)Semester II – First half2010 AugustCourse        :        MBA 538 – Operations ManagementLecturer(s)        :        Dr. Chandana Perera                                Mr. Mohamed NaeemPostgraduate and Mid-Career Development UnitFaculty of Management and FinanceUniversity of ColomboTable of ContentsExecutive Summary        1.        Suntel Limited        1.1.        Organization Introduction        1.2.        Technology Review        1.3.        Network Deployment        1.4.        Fault rectification        2.        Competitive priorities        2.1.        Cost        2.2.        Quality        2.3.        Delivery        2.4.        Flexibility        2.5.        Service        3.        Operation and Management Tools (OM Tools)        3.1.        Material.