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Hilton Hotel Business Development Essay Preview: Hilton Hotel Business Development Report this essay [pic 1]BACHELOR OF ARTS HOSPITALITY AND TOURISM MANAGEMENTTSM09701 Hospitality Business DevelopmentFINAL ESSAYLecturer: Clive Mark FernandezSubmission date: 20/12/2017Matriculation number: 40341772Name: Chung Khanh Quynh – Lina ChewEssay tittle: “Knowing your customers – actual and potential – and your competitors is essential to the development of strong businesses and testing.