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Case Analysis of Hilton Hotel Essay Preview: Case Analysis of Hilton Hotel Report this essay Hiltons Customer-information System, Called OnQ, Rolling Out Across 8 Hotel Brands; Seeking Guest Loyalty and Competitive Advantage with Proprietary Technology BEVERLY HILLS, Calif. – Aug. 31, 2004 — Hilton Hotels Corporation (NYSE:HLT) announced today that having completed deployment of its.