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Harrison-Keyes Inc. Case Study Join now to read essay Harrison-Keyes Inc. Case Study Running head: PROBLEM SOLUTION: HARRISON-KEYES INC. Problem Solution: Harrison-Keyes Inc. University of Phoenix Problem Solution: Harrison-Keyes Inc. Since 1997, more and more people have used the World Wide Web to shop for products. In 1997, only 2 percent of adults actually purchased.