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Netflix Essay Preview: Netflix Report this essay DVD rentals mail model: from its roots in a dark closet, Netflix has grown by putting a premium on customer satisfaction. (Netflix 5th Anniversary). Laura Dunphy. Full Text: COPYRIGHT 2003 Reed Business Information For anyone who has returned to the video store 10 times looking for a film.
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Aspects Of Customer SatisfactionCeo Reed HastingsDvd Rentals Mail ModelLate Fees