Case Study – the Canadian National Bank Case Study: The Canadian National Bank The following is a case study of Pam Stewart, a middle aged female who works for the Canadian National Bank as a customer service representative. Pam Stewart has been known for disrupting the workplace atmosphere in many different ways over the years.
Natinal Bank Executive SummaryThe “THE CANADIAN NATIONAL BANK” case is about the conflicts between Lesley Mahon and Pam Stewart. Lesley is a young lady with high education level. Pam is an old employee full of working experience. They had had conflicts since Lesley’s first day working as Pam’s leader. Since Pam has written a complaint.
Cnb Case Study BackgroundOn February, 24th, 1997, Pam Stewart a customer service representative working at the Chatham branch requested to have Thursday evenings off so she could take an accounting course. Lesley Mahon the Customer Service Manager denied her request because there is no other employee that are cross-trained in the same special areas as.
