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Zappos Paper 3 Zappos In the closing case, “Zappos”, this case shows how the company creates a cultural/ family like environment between the managers, employees, and customers. This case demonstrates how culture plays a key role in the Zappos business. And, if one wishes to pursue a job for this company, they have to be.
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Discussion Question Closing CaseImportant FactorMain FocusMain Important Reason