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Assessment of Consumer Satisfaction of Dhl in China Essay title: Assessment of Consumer Satisfaction of Dhl in China 1.Introduction. 2.Procedures. 3.Findings: a.Background and Brief Introduction b.The Service Range c. The Main Service Items d. The Service Coverage e. The Service Costs f. Competition g. Questionnaire Results 4.Conclusions. 5.Recommendations. 6.Appendixes:Questionnaire about the consumer satisfaction of services.