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Developing Leaders at Ups Norwich University201509_OL510BWeek 3 Paper 1Mini-Case “Developing Leaders at UPS”Heather PowellQuestion 1: What are the major skills Jovita Carranza has demonstrated in her career at UPS that have made her a successful leader? “Jovita Carranza attributes much of her success to her eagerness to take on new challenges: “The one error that people.