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Otis Elevator Otis ElevatorTwo of the major IT changes which happened in the 1980s was – introduction of OTISLINE and the other one being implementation of REM elevator monitoring. OTISLINE is a 24 x 7 centralized online customer service centre, which consisted of 160 people who could respond to people in less than 1 minute,.
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Introduction Of OtislineMajor It ChangesOnline Customer Service CentreVarious Otis Data