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Job Description – Customer Service AgentEssay Preview: Job Description – Customer Service AgentReport this essayPart 1Job DescriptionJob Title: Customer Service AgentPosition Title: Customer Service RepresentativeReports to: Customer Service DepartmentWkly Hrs: 40 hours / weekDepartment: Human ResourcesDate: August 26, 2012Position Overview:A customer service representative interacts the organizations customers to provide them with information to address inquiries.