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Emotional Labor Sociologist Arlie Hochschild first introduced the phrase “emotional labor” in 1983 from her famous book, The Managed Heart. (Steinberg and Figart 1999, pp561) Steinberg and Figart also implies that this concept was built up by the interview of flight attendant of Delta Air Lines, which specifically emphasize on the incumbents who provides relational.
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Area Of WorkArlie Hochschild’S ContributionsNumbers Of The Second Part Of ExhibitPp561