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Enhancing the Quality of Customer Services Essay Preview: Enhancing the Quality of Customer Services Report this essay TABLE OF CONTENTSDECLARATION ACKNOWLEDGEMENTS ABSTRACT TABLE OF CONTENTS LIST OF TABLES AND FIGURES LIST OF ABBREVIATIONS PART A: INTRODUCTION 1. RATIONALE TO THE RESEARCH 2. OBJECTIVES OF THE STUDY 2.1 General Objectives 2.2 Specific Objectives 3. SCOPE OF THE STUDY 4. METHODOLOGY OF THE STUDY 5. SIGNIFICANCE OF THE STUDY 6. STRUCTURAL ORGANIZATION OF THE STUDY PART B:.