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Sunflower Essay Preview: Sunflower Report this essay Improvement of efficiency in service operation through the understanding of service design, setting and delivery process: Sunflower Travel[pic 1]Matriculation number: 40186662CityU SID: 53056389TSM 09005 Service ManagementTutor: Ken PoonDate of Assessment: 10 April 2015Executive Summary:Content PageCover SheetExecutive SummaryContent pageIntroductionMain body of report: Key Consideration5.1: Servuction system5.2: Blueprint5.3: Servicescape5.4 Physical.