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Starbucks Case Report Week 3 Starbucks CaseHow did Starbucks measure their service performance? Starbucks uses several metrics to measure their service performance including monthly status reports and self-reported checklists.Their most prominent service performance measurement tool is the usage of mystery shoppers three times a quarter, under the program “Customer Snapshot”. An anonymous mystery shopper will.
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Basic Service ComponentsCustomer Service PerformanceCustomer SnapshotStarbucks Casehow