Accorhotels Case Study Essay Preview: Accorhotels Case Study Report this essay TABLE OF CONTENTTable of Content………………………………………………………………………………….1Introduction………………………………………………………………………………4History…………………………………………………………………………….4Case Study………………………………………………………………………..5Business Scope……………………………………………………………………6Economy Brands……………………………………………………………..6Midscale Brands……………………………………………………………..6Upscale Brands………………………………………………………………7Luxury Brands………………………………………………………………8Service Strategy………………………………………………………………………….9Perspective……………………………………………………………………….9Mission……………………………………………………………………….9Vision…………………………………………………………………………9Value…………………………………………………………………………10Directions……………………………………………………………………10Position Risk…………………………………………………………………….10Contract Risk……………………………………………………………….10Design Risk………………………………………………………………….11Operational Risk……………………………………………………………12Plan………………………………………………………………………………12Defining the Market………………………………………………………12Development Offer………………………………………………………….13Strategic Assets……………………………………………………………….13Pattern…………………………………………………………………………..14Work Procedures……………………………………………………………14Technology…………………………………………………………………..143. Service Design…………………………………………………………………………..153.1 Service Catalog………………………………………………………………….153.1.1 Wi-Fi…………………………………………………………………….153.1.2 Hotel ID card ……………………………………………………………163.1.3 Backup and Recovery System………………………………………….173.1.4 Hotel Website……………………………………………………………173.1.5 Room Service……………………………………………………………173.1.6 Check-in System…………………………………………………………183.2 SLA (Service Level Agreement)……………………………………………….18 3.2.1 Availability of the System………………………………………………183.2.2 System Performance……………………………………………………203.3.3 Capacity Management …………………………………………………213.3.4 Availability Management………………………………………………223.3.5 Information Security.
Essay On Understanding Of Service Design
Operations Management Join now to read essay Operations Management Chapter 3 Jaime Mualim Product design is the process of defining all of the product’s characteristics, such as its appearance, the materials it is made of, its dimensions and tolerances, and its performance standards. Service design is the process of establishing all the characteristics of the.
Sunflower Essay Preview: Sunflower Report this essay Improvement of efficiency in service operation through the understanding of service design, setting and delivery process: Sunflower Travel[pic 1]Matriculation number: 40186662CityU SID: 53056389TSM 09005 Service ManagementTutor: Ken PoonDate of Assessment: 10 April 2015Executive Summary:Content PageCover SheetExecutive SummaryContent pageIntroductionMain body of report: Key Consideration5.1: Servuction system5.2: Blueprint5.3: Servicescape5.4 Physical.