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Corporate Social Responsibility Corporate Social Responsibility Total Quality Management REPORT PROMOTING QUALITY MANAGEMENT SYSTEM WATERLANDER HOTEL PREPARED BY: DUE DATE: 5/12/05 WORD COUNT: 1513 EXECUTIVE SUMMARY Global Marketing, Plastix International Plc hired Waterlander Hotel to host their annual banqueting. Global Marketing gave clear and specific details of their requirements to the hotel. However, WaterlanderЎ¦s failure.