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Servqual Audit Essay Preview: Servqual Audit Report this essay Ma. Andrea A. Varlez 11327375 MARKSEV K31Servqual AuditJollibee, SM MegamallPNISVSOProduct ElementsXPrice & Other CostXPlace, Time, & CyberspaceXPromotions & EducationXProcessXProductivity & Quality XPhysical EvidenceXPeopleXProduct Elements – For the tangibles in this particular branch of Jollibee, there are good sides and bad sides. For.