Essay About Essay Mcdonald And Customer Satisfaction

McDonald’s
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McDonalds
This is an exciting and interesting essay to write for a number of reasons. For one its an honour to make a research on one of the most profitable societies of the world, for second because the kindness of McDonalds employees and the precision of McDonalds Web site, are perfect sources for all kind of information that can help analyse through Porters value chain, all the aspects of its value creation. In the late 1940s, Dick and Mac McDonalds were searching for a way to improve their little drive-in restaurant in San Bernardino, California, U.S.A.; they invented an entirely new concept based upon speed service, low prices, and big volumes. Word of its success spread quickly, in 1952 they had more than 300 franchising inquires a month from all over the country. McDonalds is now the largest and best-known foodservice retailer and one of the two best-known and powerful brands in the market. With more than 24,500 restaurants in 115 countries, some of those operated by the company, some by franchisees or by affiliates operating under joint-venture agreements. The global market potential is still huge: yet on any day, even as the market leader, McDonalds serves less than one percent of the worlds population. The restaurant chain plans to expand their leadership position through convenience, superior value and excellent operations. The effort to increase market share, profita! bility and customer satisfaction has produced high returns to shareholders: a compound annual total earning of 210ver the past 10 years. McDonalds vision is to dominate the world-wide foodservice industry. Universal dominance means setting the performance standard for customer satisfaction and increasing market share and profitability through successful fulfilling McDonalds convenience, value and execution strategies. A precise way of considering McDonalds role of operations is through Porters value chain analysis. The Value chain breaks down the firm into its strategically relevant activities, in order to understand the behaviour of costs and the existing or potential sources of differentiation. A firm gains competitive advantage by performing these strategically important activities more cheaply or better than its rivals. For a company which feeds some 38 millions clients every day, finding a reliable quality supplies is a major factor for success. McDonalds has solved the problem by making food supplies part of their success. McDonalds distributors are strategically to be accessible to the each restaurant and carry practically everything, from meat and potatoes to lightbulbs. Coca-Cola, the right well-known drink, has been with McDonalds from the beginning supplying beverages. McDonalds is increasingly using its leverage to capitalise upon global purchasing practices. New restaurants throughout Europe feature tabletops from Belgium; chairs, floors and tiles from Italy; doors from Austria etc. all using low-cost, quality suppliers. McDonalds new Made for you preparation food system will allow it to serve hotter, fresher food. When a burger is being created the bottom bun and the meat is heated up together in the microwave, than the cheese, ketchup, mustard and pickles are being put on and covered up with the other half of the bun. The whole finished burger is then wrapped up into special paper and market with the time. New cookers are being added which grill the burger meat faster. Everything is then put in special storage cupboard, which additionally holds the food warm for no more than 10 minutes, after that the burger is eliminated. When the customer orders his/her food is straightaway served. The quest for variety to satisfy the growing number of customers was attracting ultimately led to new items being added to the Classical menu (hamburger, cheeseburger, milkshake and coffee, soft drinks and fries). Now there is a wide range of products that have been introduced throughout the years: Quarter Pounder (1972), Chicken McNuggets (1983), Egg McMuffin (1973), Big Mac (1963), etc. In addition many new products are always under development in McDonalds test Kitchens for evaluation in selected markets. The menu is often enchanted with promotional products to add variety on limited time bases. The group constantly examines their menus around the world in light of changing customers taste, as well as local customs. In addiction to traditional favourites, customers will find special menu offerings in some countries outside the U.S. Examples include the popular Teriyaki Burger in Japan and vegetable Nuggets in India. Also in a large Muslim populations, such as Malaysia a! nd many Middle East countries, their menu is Halal, prepared in keeping with Muslim guidelines. Research indicates that customers feel a unique emotional bond with the chain, the idea of a visit to