The Shoe Store Incident
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Running head: THE SHOE STORE INCIDENT
The Shoe Store Incident
Week Three
HRM/546 Human Resource Law
November 5, 2012
University of Phoenix
Bob asks you what he should do. Should Bob swap Tom and Mary so that the store gets the benefit of Imeldas purchases, or should he stand firm that only Tom is available to sell her shoes?
I feel that Bob should do what the customer asks of him, because it will not hurt the business and he is not breaking company policy. You should always make sure that the customers are happy while complying with company policy. In this case I feel that Bob needs to make the necessary changes to help the business and the customer. Ultimately Bob should switch Tom and Mary for the benefit of the customer. This way the business will continue to obtain the money from her purchases. I feel that if this route is taken than the company will have a happy and satisfied customer. Plus, I am sure once the switch is explained to both employees there should be no problems with compliance. Once Mary finishes her task she can go back to working in the back room. This way you are not breaking the policy. The policy did not state that the employees in the back room cannot assist for a period of time. As a manager I would talk to my boss about changing this policy so that it could benefit both the company and the customer. A happy customer always come back, and sends or brings others. I am sure there has been a time where you have gone to a particular place and wanted a particular person to wait on you. With this being said I feel that it common in the workplace.
2) What legal and ethical issues arise in this case, and what legal and ethical principles guide this decision? What choice do you make and why?
It is one thing to know that the law prohibits gender discrimination in employment. Because their organization policy indicates that Tom and Mary have to rotate on a daily basis done to commission, this could pose a problem for Tom who could file a discrimination lawsuit to obtain his commission money. According to Bennett-Alexander, D. D. & Hartman, “gender discrimination covers both males and females, but because of the unique nature of the history of gender in this country, it is females who feel the effects of gender discrimination in the workplace more so than men, and the vast majority of EEOC gender claims are filed by women. In this incident it is the male not the female this reason, I believe the regional manager should adjusting the commission pay for only the time. I am sure once the managers sit down with the two employees and example to them, how this will