Essay About Excellent Customer Service And University Of Long Beach

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Lakeshia Anderson
465 W. Arbutus
Compton, CA 90220
(310) 365-3899
[email protected]
Objective:
Seeking to obtain a position
where I can provide a high level
of quality service and utlize my knowledge and experience
to become an asset for a challenging yet rewarding company.
Experience:
7/03- present
Kaiser Permanente
Medical Records Clerk
As a medical records clerk my duties are to audit and deliver
patients medical records in time for appointments. I am also
responsible for other duties such as: filling paper work in
appropriate charts, answering phones, typing and faxing
documents to other medical facilities.
9/02-7/03
Kaiser Permanente
Receptionist
As a receptionst my duties were as follows: Asnwering and
routing a heavy volume of phone calls, giving instructions to
patients on how to prepare for many proceures, handled cash
and provided excellent customer service.
3/01-9/02
Kaiser Permanente
Receptionst
As a receptionst I traveled to many departments and had to
learn each departments protocol quickly. I also answered
pnones, faxed doucuments, typed, handled cash and provided
excellent excellent customer service.
8/98-10/01
Auto Zone
Customer Service Representative
As a customer service representative I provided excellent
customer sevice, received a heavy volume of phone calls,
answered and provided customers with the right parts. I also
assisted in training employees and handled cash.
Education:
Diploma: Dominguez High School, 1995
University of Long Beach, Accounting Major
Long Beach Citiy College, Medical Billing Certificate
Lakeshia Anderson
465 W. Arbutus
Compton, CA 90220
(310) 365-3899
[email protected]
Objective:
Seeking to obtain a position
where I can provide a high level
of quality service and utlize my knowledge and experience
to become an asset for a challenging