Information Management System
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Submitted by Dr.Abhaysing Bainade (Norwich Business School; UK)
Contact details : [email protected]
Contents:
2. The key components of the NHSs external information strategy3
2f. Five Key Information Exchanges within Stakeholders and NHS…….6
3. Implications of External components on Information System of NHS…..7
3a. Demonstration of Implications of external components on IS…………..7
Figures:
NHS (NATIONAL HEALTH SERVICES)
Background1:
NHS is worlds largest publically funded healthcare organization with over 1.7 million employees which includes 1,20000 hospital doctors, GPs more than 40000 , ambulance staff of around 25000 and more than 400000 nurses 1 In 2009 NHS received the funding of more than £100 billion. NHS also caters to almost 1 million patients every 36 hours. And looking at the vast number of people; processes happening through all the departments; NHS needs to have a robust Information system in place so as to deliver high quality healthcare services.
(1a). Requirement of IS, the opportunities and challenges in NHS (Internal and External Components of NHSs Information System):
NHS represents interesting and massive system model of vast services and huge amount of information flow; to and fro within below mentioned working groups
Policy makers and Stakeholders: Department of Health, NHS Trustees, Strategic Health authorities
Professional Bodies: GPs, Nurses, Pharmacists and paramedical staff, Clinical research and pharmaco-vigilance department, Ambulance staff
Education and training departments
Administrative Departments: Logistics, property administrators, maintenance, waste management department, Security Department, Finance and accounts
Legal department, Marketing, Public Relation etc.
Suppliers: technology, Medical devices, equipments, power and electronic equipments, materials.
Most importantly the recipients of NHSs services; the patients
While all these working group function in order to deliver the NHSs objective; the large pool of data and information is exchanged and generated; the challenge is to effectively maintain, transform, build analyse and store the data in a systematic manner and thats where the role of effective and systematic Information Systems (IS) is important and needed. Considering the Value chain2; Information system of NHS should involve vast number of processes so as to fulfil requirements of government, regulators and law, Strategy and planning, structure and performance management and Infrastructure and IT Management. The value of all these processes is realized only when the intended services are delivered to end users. During the entire cycle of process; there are several steps; value of which can not be realized immediately but they are of importance (e.g. data handling) However it is important to eliminate un-necessary processes than non value adding process. E.g. instead of putting large staff on data management it would advisable to build the effective technological structure for data management. It would help to reduce the unnecessary costs.
(1b). Opportunities associated with precise Information System (IS) of NHS:
Possibility of creating a Technical information System: Better delivery of the services by means of effective process and advanced technology
People empowerment with prompt solutions, effective flow of information through NHSs organizational structure so as to develop and progress the motive of the firm and develop new effective processes
Enhancement in transactional and transformational capabilities
Chances of inventing new effective processes
(1c). Challenges associated with precise Information System (IS) of NHS:
To establish; how management, public and clinical needs be met effectively
Integration of IT, Healthcare services and social responsibilities
Confidentiality, Security and control