Crim Justic
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How will you verify that the training process has been broken down into the simplest process possible?
I will ask my friend Kelsey to view the PowerPoint, and to make a smoothie according to the PowerPoint.
What will you say to solicit questions from the trainee?
I will have a checklist for them to check off as they go, and to write down ANY questions they may have during the steps. I will also ask him why we would do these steps in order?
Based upon your experience what questions do you anticipate the trainee will ask? How will you answer them?
I anticipate the trainee will ask what happens if a customer wants to add or delete a certain item out of their smoothie.
I also anticipate being asked how to make sure enough smoothie is being made to fill the cup, along with ensuring an employee is not making too much that goes to waste.
“Benny, if they want something else other than the Banana Strawberry Blend smoothie, they will have to do a create your own smoothie where they will select all the ingredients.”
“If you follow and use all the premeasured items, the smoothie will be just the right amount to fill the cup, if we use too little or too much, we will create waste.”
Once the training is complete how soon afterward and how often will you follow up?
I am a firm believer in 30-60-90 day follow ups, along with ensuring an employee is comfortable being able to ask questions anytime.