Impact of It on Process Improvement
There has been a lack of empirical research related to the role of IT in process improvement in a multidimensional way. The
purpose of this paper is to investigate the extent that IT could be used (from low tech to high tech and constraint to proactive),
type of process reengineering projects employed (compromise to radical) and their effect on firm performance. The firm
performance was defined as market share, customer relationships Management, IT impact, and efficiency (as multifaceted such
as lowering the cost, lowering the process variability, and lead time). Data from 108 small-to-medium sized organizations both
in service and in manufacturing were collected for this study. Both Factor Analysis and MANOVA Analysis were employed to
analyze these relationships and to find out the optimum points (interaction among the types of IT and types of BPR) and their
effect on firm performance. ). The result showed that organizations that adapt high technology alone or BPR alone cannot
achieve the same result and business performance as the organization that benefits from interdependency between IT and BPR. The modern business organization is a complex
collection of business processes, which cross multiple
business units and handle everything from the mundane
daily operations to core business processes. Many of these
business processes have changed very little since their
original implementation, thus failing to take advantage of
new best practices or technological