Essay About Form Of Organization And Mission Statement Trough

Total Quality Management
Essay Preview: Total Quality Management
Report this essay
IN PURSUIT OF EXELLENCE
Table of Contents
I-introduction
II-The ABCs of TQM: Beginning the Journey
III-Quality: Mind and Heart of the Organization
IV-Leadership in Quality: Some Things to Think About
V-Business Excellence through Quality Management
VI-Total Quality Management Means Working Better, Not Harder; All Employees Should Customer Businesses Work
VII-Turning Quality inside-Out and Outside-In
VIII-Quality: From Buzzword to Payoff
IX-A Workers Paradise
X-Integrating TQM into E-Commerce
I-Introduction:
For many decades industrial commercial and even service companies, being for-profit or
not-for-profit, have been struggling to find the one best way to achieve a maximum
benefit from their operations. A very restraint number succeeded and many others
failed. But since the development of TQM which is a program designed to constantly
improve the quality of business management, products, services and marketing
processes, therefore improving the quality of business operations, these proportions
changed, companies who implemented the concept properly noticed a net increase in the
result of their operations.
In the first part of this study steps to implementing TQM are going to be presented
and its advantages are going to be discussed. Next, in the second part, examples of
companies succeeding after adoption of TQM are going to be analyzed and finally, the
third part will show the widespread use of TQM today in every form of organization. All
trough very detailed articles from a variety of sources written by some of the finest
business leaders and analysts.
II-The ABCs of TQM: Beginning The Journey:
summary:
This article from the (NAHB) The National Association of Home Builders shows,
The first most important steps in implementing a TQM program.
» Leadership.
» Strategic planning.
» Customer satisfaction.
» Performance management.
» Human resources.
» Construction quality.
» Supplier partnerships.
» Business results.
And according to the NAHB a manager can always improve his practices and a well
implemented TQM program will result many organizational benefits.
article analysis:
Trough this article, the NAHB is showing us the first most important steps to take
in implementing a TQM program. First, according to them, top managers in the
organization should set a mission statement trough which they lead employees works
and actions. That is true because even without a TQM program in site a mission
statement is essential to summarize a companys major objectives giving employees a
certain purpose towards which their work is aimed. Second, top managers should set
strategic plans that clearly define organizational goals and the best ways to reach
them through which they will guide the organization as a whole to its future wanted
state. Setting strategic plans is, for every organization, one of the most important
managerial steps to make because they enlighten the best path to take to reach its
goals. Third, plans should be set to perform well regarding customer services and
satisfaction to keep the business running. Next, operations within the organization
should be tailored in regard to customer satisfaction to be able to achieve an
excellent performance. Customers and the benefits they can get are what companies
struggle to keep and attract for they are the only ones responsible for its survival
so how can this happen without the appropriate care given to them? Fifth, employees
within the enterprise and new comers should be taught about and accustomed to its
culture, beliefs