Organisational BehaviourEssay Preview: Organisational BehaviourReport this essayA telecommunication firm is facing difficulties in the financial year 2002-2003 and I am the line manager of the software development group in this company. Chapter 4, in the book “Essentials of Organizational Behavior” by Stephen P. Robbins states that motivation theories are culture-bound (Page 53), hence to give this paper and the situation described in the question a different perspective I am going to set this telecommunications company named BPL Mobile in India and I am going to take into account the cultural factors affecting motivation and productivity and explain them in this paper.
My software development group has 15 employees working under me and we lost 3 employees due to lay offs. We supply software and training to about 25 stores in Bombay, India and those are specialty stores supplying only BPL cellular phone handsets and call plans (contract and prepaid) to the customers. Overall BPL Mobile is one of the major cellular phone companies in India, its main competitors being Orange (the British Telecommunications giant). In India Orange and BPL Mobile have a fair and equal share in the market of about 30% each and the rest belongs to the smaller companies. As chapter 2 describes the framework for assessing cultures, I would apply the following characteristics to Indian employees and customers (
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» I would describe my organization’s culture in a way that is clear and not based on one specific set of standards and stereotypes.
» I would also demonstrate a more robust use of the concepts that I already present to inform customer service and quality control and to have more time to think about product selection, pricing and promotion and to provide the necessary details for customers to accept new products through the store portal. My employees and I would also offer our own personal training on the following subject:
» I was always taught what to expect. It is very important that we learn what we are going to spend our time on the other side of the road.
» I am more willing to invest the time I am in developing the product and its customers and we will offer more money to them when we are ready.
» I would provide better support for our customers on their decision making.
» I would use social media to create the most complete and accurate product information for the purpose of improving customer service. I would even build a web site to include the product information. My employees, who are independent contractors, would use social media to provide a clear and honest explanation of my company’s current business conditions. A customer could be shown a specific video demonstrating a new design or idea through Google Earth and then would be sent an email with all the latest information provided to the customer. Even if my current sales model doesn’t make sense because the customers expect more product information with every purchase, its not my fault.
» I would communicate with customers on all aspects of our product operations – logistics, software development and software maintenance, and customer service. One important aspect of my business is the development of our network of local business partners and third parties. We will bring in local and international business partners to support us throughout the project.
» There is also a better understanding of our customer service team, that I would organize for customers, who are in their 20s and 30s or for older customers, with us to assist them in meeting their everyday needs and fulfill their specific needs. My office will provide our services for the customers with the most accurate information by the most accurate technology, by the best technical people.
This post outlines an individual’s attitude and my work on the customer service side
» I would also provide guidance on how to provide an effective product or services that is at the top of every customer’s budget and what it’s going to cost.
» In addition, I am happy to share my business philosophy regarding my employees. My goal would be to reduce the number of employees we need to support our customers, increase our number of staff, as well as create more time for the design team. I would be the only one who can actually contribute to helping customers.
» I would also add further details to offer customer service. I would help the customer to understand the reasons people
There are many people fighting for jobs in India but since I have collected a good team, which is now demoralized, it is my job to motivate them to perform better. According to Abraham Maslows hierarchy of needs theory (
Knowing what Frederick Herzberg says of the two-factor theory that “an individuals relation to work is basic and that ones attitude towards work can very well determine success or failure” (
in trouble and maintain that the work environment today calls for meeting such challenges with a positive attitude and that can make a difference between success and failure. It is important that a two way communication channel is left open all the time for me as a manager to be considered approachable by my team. Since power distance is largely unequal in India I would try and do things in a different way by reducing the gap between employees and their superiors. I believe that such communication can be useful to motivate the employees to stay with the company.
Goals, I believe are important guidelines to good performances. I will apply the goal setting theory because I would like my team to project themselves out of the box to fulfill these goals. Knowing that goals will set boundaries for my team I would like to set difficult goals that are determined with the help of my team. The knowledge that the team has participated in the goal setting process would enable the team members to think of the goals as personal achievements and that should motivate them to fulfill the goals even if they are hard to achieve (