Hilton Case
The Hilton worldwide is a chain of hotels catering to the business and leisure travelers’ accommodation, services, amenities and value for their stay. Hilton is recognized as a leading global hospitality organization serving almost all sections of the society with their range of different priced hotels.
The employees of Hilton are first made to acquaint with the organization. they are asked to observe and imitate. There are grueling training sessions of in house training and the best of Hilton practices are tutored on. The organizational vision, mission and values are repeatedly spoken about and instances about Hilton values are repeatedly endorsed. It has been said that employees at Hilton know more about the organization, than do the owners. So tough is their orientation towards the organization. The homework for employees about the organization values are so disciplined that at no given point of time do they ever forget it.
The communication network flow in Hilton is a very powerful tool. Since it is a service industry the communication network is very sound and seldom allows for mistakes to happen. Mistakes can ever be pardoned as the global communication president said” ignorance of law is no excuse and wrong communication at Hilton is also no excuse”. The global communication department taken care of all communication network and is represented by very minute detailing in communications.
Question
Describe Hilton worldwide, Rules/norms (e.g., written, unwritten, formal, informal, and it Hierarchy characteristics (e.g., chain of command, supervisor, administrator, manager)
Answer:
Rules/norms of Hilton worldwide
As the quality conscious organization, Hilton Worldwide organization adheres to the stringent quality’s control measures and norms at each stage of the process. Just finest grade of the raw materials have been employed in production process that have directly sourced from reliable agents of market. Each stage is being managed by the team of expert professionals, therefore facilitating the smooth & the zero defect production. Finished products are being tested for its dimension, chemical and physical properties, corrosion & fire resistant properties, for ensuring movement of the best articles to market.
Hierarchy characteristics of Hilton worldwide
As the facilities grow in the size, the managers