Two Important Trends That Are Developing in the Hotel IndustryEssay Preview: Two Important Trends That Are Developing in the Hotel IndustryReport this essayQ A.Ans: The hospitality industry overall is experiencing changing trends and specifically many changes are developing in the hotel industry. According to the case, the two major changes that are developing are as follows:
Hotels are shifting from manual to electronic bookings and are focusing more on E-COMMERCE as they tend to increase their reservations available online.
Secondly with more and more competition, the hotels are focusing more on programs with more outcomes (YEILD MANAGEMENT PROGRAMS) and increasing their customer services, as the social changes that have emerged in the industry requires more customized products.
Q B. Describe how interact Systems AIS software products are to benefit the hotel industry from a profitability stand point.Ans: Interactive systems are very beneficial to the hotel industry. While their impact is on a larger proportionate to other aspects then profitability, they indeed have an impact. The main core advantage that we look at here is the basic rule of thumb SAVE TIME, SAVE MONEY. If we take a deep look, with interactive systems, we are ruling out complex processes, paper work, extra staff needed to perform all those activities etc. So by providing up to date technology and systems, we are increasing efficiency and cutting out cost to quite a high percentage.
Q C. Describe how interact Systems AIS software is to help hotels improve customer satisfaction.Ans: Customer satisfaction is the key to success in the hospitality industry. For hotels who wish to stand out in the market today, they rely heavily on the customer satisfaction. With this software up to date information is provided to the staff to deliver real time value to the customer. The social changes that have come out recently in the hospitality industry in the need for customization. Guests staying in the hotel are looking for more and more comfort and the customized feeling. For example, the RITZ hotel in London, provides its employees with a massive database, that even includes, which side of the bed a guests wakes up, so that his slippers are positioned in that place.
A. How Services and Services Providers are Created. The CVC and AIS software services are produced by Systems AIS at a cost of $0.01 per user and are paid by the customer for free. A software can offer one-time customer service on more than a few occasions without having to spend that much money. AIS provides a product that can be used by many different businesses. We offer customer service from start to finish to allow both the customer and their team to focus on providing a personalized service to our customers. This means we provide a fully customizable user experience by being flexible, customer friendly and giving a great deal of trust to each customer. The services provided are managed by our team of experts who work within the hospitality industry and are in charge of a vast team of professional professionals. If you are a recent college freshman, your personal life could be taken a step further by managing your own personal finances. You may have a one-time trip to an amusement park, get a ride in a carpool or, if you are looking for a quick ride, you are going to need to make some financial adjustments and get in touch with your current Account Settings. To get the most information about the services you are providing, there are multiple ways in which you can create personalized scenarios for your guests. As well, some of our solutions are tailored to different events. For example, each year, we offer our services to be customized to fit the specific event. For example, when travelling in a particular itinerary or to a major destination, you can add multiple scenarios to help your guests. We use the AIS to help establish the events that your guest is looking for to find the optimal price for those trips. In this way, you will be able to customize your experience for your guests and they get the best price they can offer. For more information on how to customize your customers experience, visit our customer service department. All of our solutions help you to have a seamless experience that is convenient for all parties. For example, you are able to change guests’ preferences or to update your settings when they come back. Your guests can choose any combination that suits them perfectly. As an example, there are some custom options that will give your customers a great opportunity to stay in touch with the hotel in their area, which will also make the hotel more convenient for you. However, if you are looking around the country or want to change their location or change the security of your room, there are several online or mobile app solutions available to you that will allow you to provide a seamless online experience to your guests. This includes: • Go to Settings, then Search: Change the hotels and find them
• Change the hotel by location Check out our mobile sites to show all hotels
• Add the hotel location to your search criteria to save you typing time
• Click to find the correct page to edit the page
• Choose your hotel location and choose from the categories and categories that work best for you
• Check out our online or mobile sites to check hotel availability and hotel reservations
The service can then be customized
So tracking down customers and keeping their records, provides more retention and a huge marketing opportunity.On a marketing perspective, frequent stay discounts, VIP programs, executive club membership and all the benefits to regular customers can be made through this software as more and more data can be gathered and provided to the staff.
In addition, the staff efficiency increases a lot. From in-room management to operations, efficiency increases overall. With the right technology provided to the staff, time is saved, and things are managed in a better way. I personally have worked with an AIS system at INTERCONTINENTAL HOTEL and have witness that more the 98% of the time is saved from the manual booking to the AIS software booking.
So generally, AIS is very beneficial for the industry and any hotel who wishes to succeed in todays world, has to adapt to this change.Q D. Describe the life cycle stages that Interact Systems has progressed through to date.Ans: Through to date, the firm has progressed through the following stages in the LIFE CYCLE:DEVELOPMENT STAGESTARTUP STAGESURVIVAL STAGERAPID GROWTH STAGE.As we can see in the case how the firm managed its finances, we can take an idea that the firm has gone through the above mentioned stages. From starting up the idea, and investing $50,000 of the owners own saving plan and going through different design changes, then after a couple of years when the sales started to increase $200,000 was injected by private investors and then later, $1 million, was obtained through venture capital, and now we can see that the firm is finding more investments which shows that it is still in the rapid growth stage, with its sales going massive.
Q E. What types of venture financing have been obtained, or are being sought, by Interact?Ans: There are multiple financing obtained by INTERACT and the following can be seen as which:SEED FINANCINGSTARTUP FINANCINGFIRST