Essay About Impact Of The Introduction Of A Knowledge Management System And Know Database

Discuss the Impact of the Introduction of a Knowledge Management System Within a London Based International Law Firm
Essay Preview: Discuss the Impact of the Introduction of a Knowledge Management System Within a London Based International Law Firm
Report this essay
MSc Computerised Applications in Accounting
Title
Discuss the impact of the introduction of a Knowledge Management System within a London Based International Law firm
Written By: Randolph Nairn
Student NÑ”: M217307
Contents
Abstract
Chapter 1 – Introduction
Introduction
Confidentiality
The Firm
The firms Services
Recent Developments
Introduction Summary
Chapter 2 – Research Methodology
Research Philosophy
Research Strategy
2.2.1
Researchers Involvement
2.2.2
Sample Selection
2.2.3
Primary Data Collection
2.2.4
Secondary Data Collection
2.2.5
Theoretical Framework
2.2.6
Gaining Access
Credibility of findings
2.3.1
Reliability
2.3.2
Validity
2.3.3
Generalisability
Research Ethics
2.4.1
Access
2.4.2
Confidentiality/ Anonymity
2.4.3
Informed Consent
Summary
Chapter 3
Literature Review
Introduction
Contextual Study – What is Strategy?
IT Strategy within the legal services industry
Strategy formulation within legal IT
3.4.1
Establishing strategic positioning
3.4.2
Analysing local requirements
3.4.3
The Legal Grid
Introduction to knowledge management
What is Knowledge?
Background
Previous Research
Definition of Knowledge Management
Benefits of Knowledge Management
The Challenges of KM?
3.11.1
Allowing Technology to Dictate KM
3.11.2
KM Is Not Static
3.11.3
What technologies can support KM?
3.11.4
Knowledge Management & Corporate Culture
Three models of Knowledge Management
Knowledge Management within the legal service industry
3.13.1
The precedent bank
3.13.2
The legal storeroom
3.13.3
Work product retrieval
3.13.4
On screen prompts
3.13.5
Know Who Systems
Summary
Chapter 4 – Analysis
Introduction
Set the context – What is the firms present and future IT strategy
LEA Know-How KM System – What is it & how does it work.
4.3.1
Principal Know-How sites.
4.3.2
Secondary Know-How sites.
4.3.3
The Know-How database (Imanage)
4.3.4
The Know-How document bank (hard copy)
4.3.5
The library and external information sources.
4.3.6
CV and Experience Database
How is the know database be accessed?
How Will Know-How get into the database?
Precedents
Who Uses Know-How
What is the level of Know-How Usage within LEA?
How do fee earners view the process of knowledge management?
What are users general perceptions of the firms KM system?
What are the perceived benefits of the knowledge management system and have they/ any been
realised.
Does the firm have a corporate culture conducive to knowledge transfer?
4.13
Summary
Chapter 5 – Conclusion
Introduction
Challenges Facing LEAs KM initiative
5.1.1
Corporate Culture & Staff incentives
5.1.2
Corporate Culture & Strategy
5.1.3
Know How Usage & System Optimisation
5.1.4
Know-How Contribution
Concluding Thoughts
Abstract
In recent years there has been a move towards the employment of computerised knowledge management systems within the legal services industry. This type of technology is believed