Importance of Quality Service in the Hotel IndustryEssay Preview: Importance of Quality Service in the Hotel IndustryReport this essayNowadays, quality service is trending to be the selling points in the hotel industry instead of physical facilities. Physical facilities and goods are easiler to be similar and indifferent. Due to the heterogeneity of services, services play a more important role to identify and position the hotel. Every sevices are unique. It can help the hotel differentiate from other competitor. Sevice quality is always being emphasized and guaranteed.Quality service provides different benefits to the hotel.
Also, the reputation and word-of-mouth are important for the hotel industry because of the service is intangible. Public is always searching for information from others who had experienced.The sophisticated internet network provides easy ways of communication. Therefore, guests that are satisfied by good service quality will also help to build good image of the hotel and try to recommend the hotel to others. As a result, new guests can be attracted without paid-form promotion.
Quality services help to save costs for rowork, scrap, and warrant.Quality services are goals of nearly all hotels and companies. In the Hotel Nikko Hongkong that I chose to study in this assignment, quality services are consistently provided to meet guests expectation.
The four distinctive chararcteristics of services are intangibility, inseparability, heterogeneity and perishability.In Hotel Nikko Hongkong, business services are provided in the Business Centre in the Nikko Lounge on the fourteenth floor. A complete range of secretarial services as well as fax and internet and e-mail connection are offerd. The secretarial services can be one of the examples showing the intangibility nature of service. The greeting from the staff, check-in and check-out work and communication works with the guests business partners are not able to be seen, tasted or touched by the guests which means these services provided are intangible. However, these intangible goods attract the guests and make up the key product offering. Furthermore, the acquisition, preparation and serving works of the welcome fruit and daily newspaper are examples of intangible service.
Hello, Hotel Nikko Hongkong, what a nice place to stay in the middle of the night and stay on-hours, especially if that’s how you want to keep a good mood.
My business is also available to all in the restaurant, bar and hotel areas. We offer hotel services as well as a bar and hotel near the hotel as an option as well since the hotels don’t close for business and have full facilities. My hotel also includes many of our other restaurants and cafes and a few of my favorite restaurants including our Chinese pub and tea house.
I’ve been here a few times recently, so was just surprised to see a little thing about Hotel Nikko Hongkong. All the people, the staff and the customers really appreciated the atmosphere. There was a great reception there! We had a table full of customers so I would be happy to talk to you about any problems we have to fix.
To be clear, Hotel Nikko Hongkong is not an establishment where you go to get a drink.
We believe in welcoming the guests who just live there and we would like to experience different ways, from service and business, to hotel and dining. We have the space for an affordable accommodation and a business café on each of the three floors at the same time.
I just wanted to get into the business world of hotels and restaurants, and I found it really interesting.
This is actually an easy restaurant and it’s a great place to live in. After having used many places and experiences on the island to try and understand everything about the different things, everything about this place was different. Thank you for visiting, and a big thanks to Hotel Nikko Hongkong for taking such a great trip, they really know where they come from and made quite a difference to me. Thank you for such a great experience.
The place was very pleasant with the staff and I really enjoyed the staff reception. The atmosphere was great and the service was really good. I really like the restaurant feel (and the price) when compared to the nearby restaurants and cafes, all the tables were covered with the charm of the hotel. There was one lady, I won’t spoil the surprises, I’d like to leave out the main details and explain some new things about the house.
It goes without saying, Hotel Nikko Hongkong is quite unique in the country. The first time we opened, we were having lunch at the reception that made us think how our restaurant was going to be after 3 years. We told the staff a lot about the hotel before opening and our reception was just a bit different now. When we opened, the food was amazing too, we liked salads (chicken) and pizza and the staff was so friendly. I like the idea of inviting a group and being able to walk in. It was really fun when we walked in – it is amazing that some of these spots still do remain. The price was also good too, the staff came very quickly and took great care of the staff.
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Hello, Hotel Nikko Hongkong, what a nice place to stay in the middle of the night and stay on-hours, especially if that’s how you want to keep a good mood.
My business is also available to all in the restaurant, bar and hotel areas. We offer hotel services as well as a bar and hotel near the hotel as an option as well since the hotels don’t close for business and have full facilities. My hotel also includes many of our other restaurants and cafes and a few of my favorite restaurants including our Chinese pub and tea house.
I’ve been here a few times recently, so was just surprised to see a little thing about Hotel Nikko Hongkong. All the people, the staff and the customers really appreciated the atmosphere. There was a great reception there! We had a table full of customers so I would be happy to talk to you about any problems we have to fix.
To be clear, Hotel Nikko Hongkong is not an establishment where you go to get a drink.
We believe in welcoming the guests who just live there and we would like to experience different ways, from service and business, to hotel and dining. We have the space for an affordable accommodation and a business café on each of the three floors at the same time.
I just wanted to get into the business world of hotels and restaurants, and I found it really interesting.
This is actually an easy restaurant and it’s a great place to live in. After having used many places and experiences on the island to try and understand everything about the different things, everything about this place was different. Thank you for visiting, and a big thanks to Hotel Nikko Hongkong for taking such a great trip, they really know where they come from and made quite a difference to me. Thank you for such a great experience.
The place was very pleasant with the staff and I really enjoyed the staff reception. The atmosphere was great and the service was really good. I really like the restaurant feel (and the price) when compared to the nearby restaurants and cafes, all the tables were covered with the charm of the hotel. There was one lady, I won’t spoil the surprises, I’d like to leave out the main details and explain some new things about the house.
It goes without saying, Hotel Nikko Hongkong is quite unique in the country. The first time we opened, we were having lunch at the reception that made us think how our restaurant was going to be after 3 years. We told the staff a lot about the hotel before opening and our reception was just a bit different now. When we opened, the food was amazing too, we liked salads (chicken) and pizza and the staff was so friendly. I like the idea of inviting a group and being able to walk in. It was really fun when we walked in – it is amazing that some of these spots still do remain. The price was also good too, the staff came very quickly and took great care of the staff.
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