Babok
Delivery Approach: (Important) Approach – top down – senior level overall impact, bottom up- individual process or sub-processes in smaller parts, people centric – principle change to activities or work flow, IT centric – Process automationBA scope:Change sponsor – The individual or group who has the ultimate responsibility to legitimise a changeChange targets – Customer – BPM is customer centric, so customer is a part of BPM initiatives to validate effectiveness of process change which inturn minimises risk of failureRegulator – Change due to changes in regulations on public safety, transparency etc.Process owner – authority to make final decisionProcess participants – directly or indirectly involved in designing of the processProject manager – Accountable for delivery and driving decisionsImplementation team – BPM initiative into functioning Business processBA Position ( Important)Process Architect – modelling, analysing, deploying, monitoring and continuously improving business processProcess analyst – detailed knowledge, skills of all processes and interest in optimization and performance improvement
Process modeller- captures and documents business processes BA OutcomesBusiness process models – current state (before changes) and future state (incorporated with changes) Business rules – guides business processes and controls behaviour of the business.Business performance measures – parameters used to identify process improvement opportunities such as quality, time cost, agility, effectiveness etcBusiness decisions – specific kind of activity that determines which set of actions will be acted upon by the businessPerformance process assessment- continuously measure and monitor performance of targeted business processes.Frameworks, methodologies, and techniques (Important)Frameworks – ACCORD, Enhanced telecommunication Operations Map (eTOM), government strategic reference model (GSRM) etcMethodologies – Adaptive case management (ACM) , Business process re-engineering (BPR), continuous improvement (CI) , Lean, Six Sigma etcTechniques – Cost analysis, critical to quality, cycle time analysis etcUnderlying competencies