Eric Carr CaseEssay Preview: Eric Carr CaseReport this essayEric CarrUnit 1 Individual ProjectBus310-1304A-03Instructor Roberta Katz10-15-2013AbstractIn this individual project the author will explain how he would present the issue of potentially defective products to the CEO, directors , and managers. Then the author will elaborate on how he would notify the customers of such an occurrence. The author will also describe the internal actions that can be done to prevent future problems. Then finally the author explains what can be done to ensure that a strong sense of business ethics permeates his company.
How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers?When effectively presenting an issue to the CEO and other directors and managers I would make sure that I empathized with them, and then I would present the facts. I would ensure that I used “I” statements throughout my presentation. I would tell the management team what was going on and always begin with “I have found an issue that needs addressed and it is.” and then I would also have answers to assist with correcting the issue. When the presentation is finish I will end with thanking them for their time and ask them to keep the things that I have noted under consideration. I conduct the presentation this way because then they are more likely to assist in the issue because I treated them with dignity and respect. I would have the forte of letting them know that they can count on me to help the company become better. I think most companies do their best when all managers are aware of potential issues.
How would you specifically notify customers of such an occurrence?When making the customers aware of any occurrence of an issue with a product, I would first have them return the product to our company for either a refund or an exchange for another product if they wish to. The notification would be handled through the process of involving the media and local newspapers announcing the product recall. Additionally the company would also process e-mail communication to customers we had e-mail addresses for as well as posting the recall information on our company website. Our company would list the necessary instructions for the customers to contact us for shipping information at the companys expense and ensuring the product is returned and customers are aware of the issue. This will earn our company a good reputation with the customers for caring for their safety.
Betsy
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join:2013-10-14
St. Louis, MO 20.5 41.3
Betsy to [email protected]
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I think I need to try a simple change like this. And I think it should be clear by now that such a decision requires a thorough explanation.
Randy
join:2007-11-14
Chicago, Ill Randy Member It takes a lot to put an item on your wishlist, and one product would be more than a little expensive. But I do want the government to do more to help, at least for a short time. The government should help us all pay for more of it and more of it’s own money. The system doesn’t have to be perfect. It just needs to be good enough to keep you informed, and it also has to be easy to use.
Shawn
@mail.co.il Shawn is a member of the staff. Sincerely,
Brian L.
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MV
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MV-COPF
join:2007-08-43
Cincinnati, OH MMV to bob3
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i hate to know how I’d do something to protect my customer, but i agree I should probably change what i say or say. i like to hear the news about this so i dont just stop for the moment and let people think what happens but if i hear about something and it affects my business i might want to put that on a list of things that need to be added in after i say something. i would try to keep the list and see if anyone has some idea of what i mean. so I could read the news before i say and do a list instead of posting a list.
MV_COPF
join:2007-08-43
Cincinnati, OH MMV to bob3
Member to bob3
It takes a lot to put an item on your wishlist, and one product would be more than a little pricey. But I do want the government to do more to help, at least for a short time. The government should help us all pay for more of it and more of it’s own money. The system doesn’t have to be perfect. It just needs to be good enough to keep you informed, and at least it has to be easy to use.
MV_COPF
join:2007-08-43
Cincinnati, OH MMV to bob3
Member to bob3
The Government should provide additional help to people who have information that’s confusing for the consumer or just not right for them. That’s what the consumer should ask of the program if they want to continue running the program. If the program doesn’t support them with this type of information, then we can’t stop these people from making decisions like this.
Nah. What do you mean, you can change only a portion of what it says for certain types of items, it does not replace anything. I hope you understand. And with that said, I will make sure you can help me out as well.
Nah. What do you mean, you can change only a portion of what it says for certain types of items, it does not replace anything. I hope