Hr Case Study Misdirection and Disorientation
HR Case Study paperAnalysis of the case study: Misdirection and DisorientationSolutions for a lasting first impressionEwart Martijn4/20/2015ContentsIntroduction The problems Ineffective operations management Ineffective HR management Authoritarian organizational culture Lack of preparedness Solutions Improvement of operations management Improvement of HR management Improvement of organizational culture Recommendations Recommendation 1: Define and share the strategy
Recommendation 2: Optimize the structure Recommendation 3: Create a strong culture Recommendation 4: Purposefully misdirect and disorientate References IntroductionThis paper presents an analysis of the problems occurring in the case “Misdirection and Disorientation: A lasting first impression”. Carlos Silver, a first-year college student, did not have a successful first working day at a resort with excellent reputation. Initially, the place and the sales director of the resort made a positive impression on Carlos, which motivated him to apply for the function banquet servers. His experiences within the catering department, however, made him decide to leave on his first day of work.The main problems found in this case are the ineffective management shown by the catering director, the ineffective support and management from the HR department, the authoritarian organizational culture and the lack of preparedness displayed by Carlos. Solutions and recommendations are proposed to solve the organizational problems. The problemsIneffective operations management In this case, the catering director that has lost control of operations and is disconnected from the realities of her subordinates and customers. Her functioning is very administrative and task oriented, but not efficient.