The Keyboard Company Case Study
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PROJECT AND PROGRAMME MANAGEMENTProgramme Managing: Organisational Performance and Innovative ImprovementGroup Assignment No: 01 Case Study: The Keyboard Company Group Name: Sandton-BuccleuchStudent: Joel Chigada 7105215886086Simbisai Charandura 29-193417Z23Lennon Mupfukudzwa AN541872Kuda Shoniwa BN384156Walter Chaweta 29-183485D13Andries van Ross 6605255091084DATE: 2008-08-12 EXecutive summary 11 Introduction 22 Background of company 33 problem statement: Problems and the underlying CAUSES 33.1 Insufficient Experience of Od team Members 33.2 No leadership support and strategy 33.3 No acceptance of the OD team 33.4 Preferential treatment of OD team members by Zoltan 43.5 There is division of thoughts within the OD team 43.6 No communication links 43.7 Leadership style is not participative 43.8 No objectives and goals for the OD team 43.9 There is no budget 43.10 It is not clear to the OD team as to who the customer is i.e. Zoltan or the organisation 43.11 There are no clear roles and responsibilities in the OD team 53.12 Composition of the OD group is not cross functional 53.13 The independence of the OD team is compromised by placing it under Human Resources 54 Solutions and implementation 7
4.1 Approach 74.2 Addressing failure to take this as a project 74.3 Lack of resource planning and over-reliance on a Single Resource 94.4 Lack of Project Processes and Procedures 95 conclusions 96 BIBLIOGRAPHY 10EXecutive summary IntroductionThe discussions in the document are structured in the following manner:Background of CompanyProblem Statement: Problems and the Underlying CausesRecommended solutions and implementationConclusion Background of companyThe Keyboard Company is a medium sized manufacturing firm that supplies computer keyboards to many national computer manufacturers in the United States of America. The Company has experienced rapid growth under John Zoltan, tits president and is now moving into advanced electronics. The Keyboard Company would like to achieve organisational excellence through organisational re-engineering. In an attempt to achieve this objective, four young MBA Graduates have been appointed to work on the OD project that would result major transformation in the Company.problem statement: Problems and the underlying CAUSESInsufficient Experience of Od team MembersThe OD team is made up of young inexperienced members. Most of them have an MBA but not enough experience to successfully drive the project. In the Keyboard Company Case Study, the OD team started off by knowing the members of the organization and then taking managers for training. The OD team made no attempt at identifying the requirements of the company in so far as the state of the company, work culture, employees was done before they started on the management training programme. It is also worthwhile that when doing transformation project sufficient information about employee strengths and weaknesses be available from the Human Resources Department. The job of the OD team is to do an analysis of the organization and then develop redesign recommendations regarding each of the elements of the transformation model. Organization analysis is a period of intense data gathering and discussion to discover who the organization is connected to, how its core business process (es) work (or dont work) and how people coordinate efforts to get work done. The design team leads the data gathering, holding one-on-one or small group interviews with different levels of employees, customers and other key stakeholders.