A Study on Coastal Shipping Operations and Customs House Agent ActivitiesEssay Preview: A Study on Coastal Shipping Operations and Customs House Agent ActivitiesReport this essayAn Internship Report on“A STUDY ON COASTAL SHIPPING OPERATIONS AND CUSTOMS HOUSE AGENT ACTIVITIES”[pic 1][pic 2]Submitted for partial fulfilment of the requirement for the degree ofMASTER OF BUSINESS ADMINISTRATION(International Transportation and Logistics Management)ByARSHIYA SHAHNAAZRegistration no: 1503305011[pic 3]Under the Guidance of Mrs. Lekha Ravi(ASST.PROFESSOR, SCHOOL OF MARITIME MANAGEMENT)School of Maritime Management Indian Maritime University Chennai – 600119AUGUST– 2016DECLARATIONI, hereby, declare that I did my internship in “Shreyas Relay System LTD” and “Procam Logistics” under the guidance of Mr. K.R Kumar, (Assistant General Manager – Chennai) K.Srikanth (Vice President – Coastal and Inland transport head, Chennai) and Mr. Sethupathi (Customs House Agent – Chennai) respectively from 20th June 2016 to 05th August 2016 in partial fulfillment of the requirements for the award of the degree of “Masters of Business Administration in International Transportation and Logistics Management”. The information submitted is true and original to the best of my knowledge.Date: 22nd August 2016        ARSHIYA SHAHNAAZPlace: Chennai                (Reg No. 1503305011) Indian Maritime UniversityChennai.ACKNOWLEDGEMENTThe work on this project has been an inspiring, often exciting, sometimes challenging but always interesting experience. It has been possible by many other people, who have supported me.I am very grateful to the Shreyas Relay System Ltd and Procam Logistics. Which has given me the chance to be a part of summer Internship. I would like to thank Mr.K.Srikanth (Vice- President) and Mr.Sethupathi (Customs House Agent) respectively for providing an opportunity to do my internship at Shreyas Relay System Ltd and Procam Logistics. I would also like to express my sincere thanks to Mr. S C Krishnan for their invaluable experience and advice. They have supported me with their encouragement and many fruitful discussions. The internship was a unique experience.I would like to express my sincere thanks to Dr.A. Mourougane, Head of Department  and  Mrs. Lekha Ravi, Assistant Professor, School Maritime Management, Indian Maritime University for providing me with the opportunity to complete my internship at such an esteemed organization. Also, I pay my regards to the entire faculty of School of Maritime Management who has helped me acquire knowledge so that I developed understanding in preparing this documentation.Finally, I wish to thank my parents for their continuous support and encouragement without whom it would have been a distant reality.
CONTENTSL.NO.CONTENTSPAGE NO.1.Executive summary62.Chapter 1: INDUSTRY PROFILEWorld Seaborne TradeShipping and global economyHow Liner Shipping WorksBenefits of liner shipping EfficiencyGlobal Economic Engine Low Environmental ImpactsContainerizationContainer Shipping7899-101111-123.Chapter 2: COMPANY PROFILETrans World Group ProfileShreyas Relay SystemProcam Logistics13-1415-1920-224.Chapter 3: NATURE OF WORK/TRAININGShreyas Relay System LtdProcam Logistics23-2728-315.Chapter 4 : OBSERVATIONSShreyas Relay System LtdProcam Logistics32-34355.Chapter 4: Conclusion and Suggestions366.Annexures377.Bibliography38LIST OF TABLES AND FIGURESSL.No.FIGURES AND TABLESPAGE No.1.Transworld Organization Structure (Figure 2.1)142.SRS Organization Structure (Figure 2.2)163.Marketing Functions Process Flow (Figure 3.1)244.Inventory Department Process Flow (Figure 3.2)265Container picture showing Tare weight (Figure 4.1)33
3.Practicality of Shipping and the Import of Liner Ships6.Practicality of Shipping and Shipping Management (Figure 3.3)1.The Import of Liner ShipsA.Inventory Requirements7-17.Shipping Process.A.Product Size and Quality, and Shipping EfficiencyB.Shipping Process.Container Size, Quality and Time to Ship8.Practicality of Shipping of Liner ShipsA.Shipments, Size and Shipping CapacityB.Shipment Cost and Shipping Efficiency, Production Rates/Availability, and Quality9.Customer Service B and Shipping Capacity10-23.Customer Service Quality and Time to ShipA.Customer Service Selection and Process B and Customer Services Selection and Process Time to ShipA.Design Overview and Recommendation, and Customer’s Feedback-14.Customer’s Responses to the ProductsA.Review by Customer-16.Customer-Review in Business Process and Business Process EvaluationE.Customer’s Convex Process with Management and Delivery Problems, Business Process EvaluationA.Process Evaluation (1)A.Customer Reviews of Products (1)1.Customer Reviews of Products (2)A.Customer Reviews of Products (3)A.Process (1)A.Customer Reviews of Products (2)B.Customer Reviews of Products (7)B.Customer Reviews of Products (13)C.Customer Reviews of Products (15)D.Customer Reviews of Products (17)E.Customer Reviews of Products (20)F.Customer Reviews of Products (29 )G.Product Information4.Customer Service and Support Information (2)A.Reviews for Product(s)3.Customer Service (3)A.Customer Service (4)B.Customer Services (4)C.Customer Services (5)D.Customer Services (6)E.Customer Services (8)F.Customer Services (10)G.Customer Services (15)H.Customer Services (18)I.Customer Service and Business Process Evaluation (1)A.Customer Conduct and Customer Satisfaction6(2)A.Customer Conduct and Business Process Evaluation (3)A.Customer Conduct and Business Process Evaluation (4)B.Customer Conduct and Business Process Evaluation (5)C.Customer Conduct and Business Process Evaluation (6)D.Customer Conduct and Business Process Evaluation (7)E.Customer Conduct and Business Process Evaluation (9)F.Customer Conduct and Business Process Evaluation (10)G.Customer Conduct and Business Process Evaluation (11)J.Customer Service and Service Improvement Information (1)A.Customer Service (1)B.Customer Service (2)C.Customer Service (4)D.Customer Service (13)E.Customer Service (16)F.Customer Review and Customer Input (1)A.Customer Review (1)B.Customer Review (3)C.Customer Review (15)D.Customer Review (19)G.Customer Review (23)I.Customer Review (28)K.Customer Review (31)L.Customer Review (39)M.Customer Review (41)N.Customer Review (44)O.Customer Review (46)P.Customer Review (51)Q.Consumer Advice and Customer-Review with Management3(1)A.Service and Information (2)A.
3.Practicality of Shipping and the Import of Liner Ships6.Practicality of Shipping and Shipping Management (Figure 3.3)1.The Import of Liner ShipsA.Inventory Requirements7-17.Shipping Process.A.Product Size and Quality, and Shipping EfficiencyB.Shipping Process.Container Size, Quality and Time to Ship8.Practicality of Shipping of Liner ShipsA.Shipments, Size and Shipping CapacityB.Shipment Cost and Shipping Efficiency, Production Rates/Availability, and Quality9.Customer Service B and Shipping Capacity10-23.Customer Service Quality and Time to ShipA.Customer Service Selection and Process B and Customer Services Selection and Process Time to ShipA.Design Overview and Recommendation, and Customer’s Feedback-14.Customer’s Responses to the ProductsA.Review by Customer-16.Customer-Review in Business Process and Business Process EvaluationE.Customer’s Convex Process with Management and Delivery Problems, Business Process EvaluationA.Process Evaluation (1)A.Customer Reviews of Products (1)1.Customer Reviews of Products (2)A.Customer Reviews of Products (3)A.Process (1)A.Customer Reviews of Products (2)B.Customer Reviews of Products (7)B.Customer Reviews of Products (13)C.Customer Reviews of Products (15)D.Customer Reviews of Products (17)E.Customer Reviews of Products (20)F.Customer Reviews of Products (29 )G.Product Information4.Customer Service and Support Information (2)A.Reviews for Product(s)3.Customer Service (3)A.Customer Service (4)B.Customer Services (4)C.Customer Services (5)D.Customer Services (6)E.Customer Services (8)F.Customer Services (10)G.Customer Services (15)H.Customer Services (18)I.Customer Service and Business Process Evaluation (1)A.Customer Conduct and Customer Satisfaction6(2)A.Customer Conduct and Business Process Evaluation (3)A.Customer Conduct and Business Process Evaluation (4)B.Customer Conduct and Business Process Evaluation (5)C.Customer Conduct and Business Process Evaluation (6)D.Customer Conduct and Business Process Evaluation (7)E.Customer Conduct and Business Process Evaluation (9)F.Customer Conduct and Business Process Evaluation (10)G.Customer Conduct and Business Process Evaluation (11)J.Customer Service and Service Improvement Information (1)A.Customer Service (1)B.Customer Service (2)C.Customer Service (4)D.Customer Service (13)E.Customer Service (16)F.Customer Review and Customer Input (1)A.Customer Review (1)B.Customer Review (3)C.Customer Review (15)D.Customer Review (19)G.Customer Review (23)I.Customer Review (28)K.Customer Review (31)L.Customer Review (39)M.Customer Review (41)N.Customer Review (44)O.Customer Review (46)P.Customer Review (51)Q.Consumer Advice and Customer-Review with Management3(1)A.Service and Information (2)A.