Knowledge Management System
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Knowledge Management Systems
Knowledge Management requires technologies to support the new methods, processes, ways and techniques to raised produce, distribute, share and apply the simplest knowledge, anytime and anywhere, across the team, across groups, across the organization and across many organizations, particularly its clients, customers, partners, suppliers and different key stakeholders.
The key technologies are communication and collaboration technologies that are net primarily based for internet and intranet usage, furthermore as mobile technologies like PDA’s, PC’s, telephone and videoconferencing. New systems are quickly rising that act as intelligent agents and assistants to search, summarize, conceptualize and recognize patterns information and knowledge.
There are two major types of knowledge systems like Explicit and Tacit knowledge systems.
Explicit is to store documents or databases in a technological device. This is useful to share among the community that works using collaborative technology at anyplace, where Tacit is to store the knowledge in human beings and it is obtained by individual process called as Experience or individual talent.
KM Infrastructure and Technology
Intranets: The intranet is basically a small-scale version of the net, operative with similar functionality, however existing alone among the firm. just like the net, the intranet uses network technologies like Transmission control Protocol/Internet Protocol (TCP/IP). It permits for the creation of internal networks with common net applications which will permit them to communicate with completely different operative systems
Groupware: This provides a medium for participants to communicate in a non period manner. Examples are the various discussion teams that exist on the web. this can be a very important technology for enhancing the exchange of data, and could be a common manner of information sharing.
Agent Technology: this can be package that monitors data resources and alerts the user once new data is added or info is modified. User would management the agent which will specify the kind of information that ought to be monitor.
KMS Functionality:
The most normally used areas of functionality are:
Knowledge Portal: its an area wherever users can move with the system as a primary purpose of entry. From here, user can do everything they require so as to accomplish their task or mission.
Electronic Document Management System (EDMS): Containers of important company info and express data. several organizations maintain a massive quantity of knowledge in these systems, and its therefore essential to possess a good system for managing this information in order that the data will be transferred to potential users.
Information Retrieval Engine: It is associate interface to a various set of information silos, and plays a central role once putting in a KMS. a search engine options connection ranking, language querying and account, that will increase the speed and therefore the precision of finding info.
Data Warehouses and data mining Tools: Existing inheritance information bases in organizations contain huge quantity of crucial data like client info, product information and sales data point. KMS should offer meaningful access to those information warehouses or data repositories. usually this can be} often done by SQL (structured query Language) in conjunction with protocols like ODBC (Open information Connectivity).
Technical Perspective of KMS:
Technologies
Functions
Computer-mediated collaboration
Using Knowledge
Electronic task management
Messaging
Video conferencing& Visualisation
Group Decision Support
Web Browsing
Finding Knowledge
Data mining
Search Retrieval
Creating Knowledge
Intelligent Agents
Creating Knowledge & Packing Knowledge
Document Management
Packing Knowledge
Company using Intranet:
American Cancer Society (United States), a world noncommercial voluntary health organization fighting against cancer. They use camtasia for training new employees on their intranet and social media. totally different departments ar training for risk management, events, the list is endless. They used to do plenty of in-person training, however with the price of travel and budget cuts, theyd to begin training creatively.”
Impact on Business Efficiency:
KMS is powerful support for the analysis model consisting of the variable quantity and therefore the dependent variables (decision making, organization learning capability and competitive advantage). The model explains severally 45% of the choice creating, 41% of the organization learning capability and 78% of the competitive advantage variance.