Benefits of a Knowledge Management System
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The Benefits of Implementing a Knowledge Management System
REDUCED COSTS
A Knowledge Base reduces workload across organization (IT, Customer Support, general staff) by providing a single location for students to go for most common questions, and IT issues.
Simplified Administration because information being centralized instead of different versions existing in many locations.
Access to all information is controlled in one place with group based permissions and access control
Document revisions saved automatically when document is updated and updates are available to everyone immediately.
Less time searching for relevant information, benefiting teachers, administration, IT and executive staff
OPTIMISE INFORMATION MANAGEMENT
Simplifies collection organization of information across the university
Instant indexing of PDFword documents when uploaded, enables powerful search feature
Present different users (teachers, admins, students) with only the that is relevant for them
ENHANCE BUSINESS INFORMATION
Improve knowledge by understanding the usage patterns
Ratingfeedback mechanism helps identify where document improvements are needed
ENHANCE COLLABORATION
Better student outcomes because ideas and information shared more easily
Better outcome for university through better collaboration between different departments
IMPROVE QUALITY OF KNOWLEDGE
The Knowledge Management System organizes and presents information in an intelligent manner.
This improves the quality of knowledge which is available to all users (students and university)
It is easier to find the relevant information with powerful searching filtering
And can sort information by most popular, most recent, highest rating etc.