Reflection
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In this paper, I will explore what I have learned so far regarding the nine step problem-solving model. There are also challenges presented by the model and those will be discussed. Understanding these challenges is very important in overcoming them and making the decision quickly. I will then explain how I might apply this model in my own workplace and the important things I need to consider.
I discovered that the nine- step model is crucial because the leaders of today need to make quick decisions and turn problems into opportunities. Defining the right problem from the beginning is an important step to finding the right solution and/or opportunity. Being able to identify potential threats or opportunities will help the leader of today shine in the eyes of the stakeholders. Collecting information will also aid in the discovery of the “right problem” and steer the leader away from the “false problem” that may be presenting itself in a stronger sense. Taking the time to collect the info will be worth it.
Assumptions need to be kept hidden. The leader making those assumptions will end up asking “why” questions instead of “what” questions. People are often unreasonable, illogical, and self-centered – forgive them anyway (Messina, 2006). Developing a problem statement keeps the focus on the issue that the leader is trying to resolve rather than jumping to unnecessary
assumptions and basing decisions off of emotions. Staying in focus will eventually lead to a solution because giving the leader a picture of the end state tells them exactly what is wanted. There will be risks involved, but the leader will need to assess these risks in order to make and implement the decision. Challenges are always going to be a part of the decision-making process, so the leader will need to identify them.
Challenges affecting the model involve all of the people involved in the very first step. Describing the situation will be difficult when there is more than one person doing so. Each individual may see the situation differently. Perceptions can be deceptive and different from person to person. The leader will need to be able to identify this challenge quickly in order to receive the correct end state. Another challenge facing the model is in identifying the alternatives. At first glance, the team or leader may not see any alternatives available. Brainstorming could be very effective in this instance. Alternatives are necessary in order to bring the information together and reach a final decision.
Reaching alternatives is another difficult area when involving more than one person. In turn, when there are more people involved in the brainstorming sessions, the leader has a greater chance of finding opportunities available. The co-workers will have the sense of belonging and feel needed because of their inclusion in the decision-making process.
Making the decision and implementing them are the hardest processes for me. These are also the most important. As I stated earlier, leaders need to be able to do this model quickly in order to compete. Self-esteem may keep some from following through on this step. I sometimes do not have the confidence to tell a buyer or seller what I think