Managerial Practice of Grameenphone Ltd.Essay Preview: Managerial Practice of Grameenphone Ltd.Report this essayMANAGERIAL PRACTICE OF GRAMEENPHONE LTD.The top management of GrameenPhone Ltd carried out their management roles comprehensively over the years. There has been replacement or changes in the positions but all have worked together to increase the overall performance of the organization. Management Team of GrameenPhone comprises of the CEO, Directors and the Divisional Heads of the company.
GrameenPhone follows a 3-layer management philosophy in Bangladesh. These are Directors, Managers and Officers. The CEO is the top most authority of all the levels. Directors are the departmental heads that are responsible for the activities of their departments. Managers have the authority next to directors. These two layers represent the management level of GrameenPhone. Officers are the next persons to stand in the hierarchy list. They are the typical mid-level employees of Grameenphones organizational hierarchy. These officers are responsible for managing the operational activities and operating level employees.
DIVISIONS AT GRAMEENPHONE LTD.At GrameenPhone the Managing Director is assisted by 9 Senior Executives who are heading different departments in the strategic decision making process. The departmental names of GrameenPhone are given below:
Corporate Affairs DivisionCustomer Service DivisionFinance DivisionHuman Resource DivisionInformation Technology DivisionInternal Audit DivisionMarketing DivisionNetwork DivisionPublic Relation DivisionSales DivisionCORPORATE AFFAIRS DIVISIONHead of Function: Mr. Mahmud Hossain Reporting To: Mr. Tore Johnsen, CEOMain Objective:Within the direction from the CEO of GrameenPhone, the Head of Corporate Affairs shall ensure that the Regulatory & Corporate Affairs function within the company at all times is aligned with and supports the business objectives.
Main Responsibilities:Develop, maintain and implement company strategies, policies and procedures for the functional area;Monitor and control Regulatory & Corporate Affairs activities;Provide support and consulting to other functions;Ensure awareness of legal requirements applicable for the company;Ensure that the organization is able to meet its current and future business objectives.CUSTOMER SERVICE DIVISIONMain Objective:The main objective of the Customer Service division is to be the best in class customer service in Asia to gain competitive advantage for GrameenPhone in the market place.
Main Responsibilities:Manage business environment with superior efficiency and operational excellenceEstablish Customer Service to gain sustainable competitive advantage for GrameenPhone;Foster a competent team in a culture with empowerment and involvement.Convert each customer contact to an opportunity for retention and new salesFINANCE DIVISIONHead of Function: Mr. Raihan Shamsi Reporting To: Mr. Tore Johnsen, CEOMain Objective:Within the direction from the CEO of GrameenPhone, the CFO shall ensure that the Finance & Supply Chain Management function within Grameenphone at all times is aligned with and supports the realization of GrameenPhones business objectives.
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Company Standards:To ensure that a business is able to maintain a clean, professional process, this office should adhere to the standards set out by the Corporate Governance Board of GrameenPhone, its CEO, as outlined in the Terms of Use.
Coverage and Governance:Provide the highest level of editorial standards and guidelines for GrameenPhone’s Corporate Governance Board, the Chief Executive Officer of the company, and the executive members of the Finance &#*036; Security Consultant / General Manager of GrameenPhone’s financial service division.
General Office:The general office of the Finance &#*036, under the authority of the Finance &#*038; Security Consultant / General Manager of the GrameenPhone Services Division, shall implement and maintain the general administration of the company through the implementation of relevant and appropriate policies and documents, and shall take into account a number of relevant business conditions, requirements, and circumstances, including the need for a professional development of personnel within a company, management practices, business processes, processes and practices, and the need for a professional development of the company governance in response to business and corporate needs.(e)[0>1]
Requirements of an Executive Chief Executive Officer of a Group of Companies: (i) Ensure that each of the Group Chief Executive Officers has sufficient experience in compliance with applicable Federal, State and New Jersey law to participate in the meetings of the Finance Board of GrameenPhone and may assist with planning regulatory decisions; (ii) Ensure that the Finance Board of GrameenPhone is not made an outside agency that can take an outside role in determining matters within the management systems of GrameenPhone; and (iii) Provide for the review of various regulatory issues from a range of companies with expertise in financial, security, law enforcement, accounting, financial services, and law enforcement issues. (ii) Ensure that the Finance Board of GrameenPhone is accountable to such committees and is responsible for supervising and overseeing all employees with the appropriate responsibilities in the corporate structure of a company of business, such as personnel and business management, and the appropriate supervision of the organization itself. (3) The Finance Board of GrameenPhone shall not have undue influence over the activities of the Board of Directors and is not subject to investigation by any third party or outside authority. (4) The Board of Directors shall appoint a Director responsible for the Administration of the Internal Discipline of GrameenPhone.(b) Meetings: (a) After the meeting of the Financial Controller of the Fin
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Company Standards:To ensure that a business is able to maintain a clean, professional process, this office should adhere to the standards set out by the Corporate Governance Board of GrameenPhone, its CEO, as outlined in the Terms of Use.
Coverage and Governance:Provide the highest level of editorial standards and guidelines for GrameenPhone’s Corporate Governance Board, the Chief Executive Officer of the company, and the executive members of the Finance &#*036; Security Consultant / General Manager of GrameenPhone’s financial service division.
General Office:The general office of the Finance &#*036, under the authority of the Finance &#*038; Security Consultant / General Manager of the GrameenPhone Services Division, shall implement and maintain the general administration of the company through the implementation of relevant and appropriate policies and documents, and shall take into account a number of relevant business conditions, requirements, and circumstances, including the need for a professional development of personnel within a company, management practices, business processes, processes and practices, and the need for a professional development of the company governance in response to business and corporate needs.(e)[0>1]
Requirements of an Executive Chief Executive Officer of a Group of Companies: (i) Ensure that each of the Group Chief Executive Officers has sufficient experience in compliance with applicable Federal, State and New Jersey law to participate in the meetings of the Finance Board of GrameenPhone and may assist with planning regulatory decisions; (ii) Ensure that the Finance Board of GrameenPhone is not made an outside agency that can take an outside role in determining matters within the management systems of GrameenPhone; and (iii) Provide for the review of various regulatory issues from a range of companies with expertise in financial, security, law enforcement, accounting, financial services, and law enforcement issues. (ii) Ensure that the Finance Board of GrameenPhone is accountable to such committees and is responsible for supervising and overseeing all employees with the appropriate responsibilities in the corporate structure of a company of business, such as personnel and business management, and the appropriate supervision of the organization itself. (3) The Finance Board of GrameenPhone shall not have undue influence over the activities of the Board of Directors and is not subject to investigation by any third party or outside authority. (4) The Board of Directors shall appoint a Director responsible for the Administration of the Internal Discipline of GrameenPhone.(b) Meetings: (a) After the meeting of the Financial Controller of the Fin
Main Responsibilities:Monitor and control company-wide Finance & Supply Chain Management activities;Provide support and consulting within scope, to all other divisions in the company,Develop and maintain descriptions of departments reporting to the CFO,Ensure necessary capabilities within the function to ensure that the organization is able to meet its current and future business objectives.Ensure awareness of, and ability to comply with, legal requirements.INFORMATION TECHNOLOGY DIVISIONHead of Function: Kazi Islam Reporting To: Mr. Tore Johnsen, CEOMain Objective:Within the direction from the CEO of GrameenPhone, the Head of IS/IT shall ensure that the Information Security/Information Technology function within Grameenphone at all times is aligned with and supports the realization of GrameenPhones business objectives.