Concept of Operations Management
UNIVERSITY OF THE SOUTHERN CARIBBEANMARACAS ROYAL ROAD, MARACAS, ST. JOSEPH.Assignment 1.1:Case: National Air ExpressAn AssignmentPresented in Partial Fulfillmentof the Requirements for the CourseMGMT 475 Operations ManagementInstructor: Mr. Satyanarayana RamellaBySheneka Anderson04 June 2017Approval………………..Assignment 1.1: Case: National Air ExpressQuestions:1.   Is the productivity measure of shipments per day per truck still useful? Are there alternatives that might be effective?The number of stops per driver or shipments per day per truck is a good productivity measure. It gives a reasonable idea regarding the quantity of service the company provides daily so it still may be very useful.
One alternate solution or a better productivity measure can derive from knowing the income of each of his trucks. In knowing this, he will be able to know whether to invest in more trucks. Another alternative is to calculate the number of satisfied customers of each truck each day and find solutions to combat the problem. 2. Â Â What, if anything, can be done to reduce the daily variability in pickup call-ins? Can the driver be expected to be at several locations at once at 5:00 P.M.?There is no way in which one individual driver could be in many places at once. It is not physically possible.